Returns and Exchange Policy
A digital product – such as a file download or an app download – embroidery digital file – are not refundable or exchanged, according to government decree RF of 19.01.1998 №55 paragraph 14.
Due to the digital nature of our products and their ability to be reproduced, all sales are final. Once you download a file, it’s on your computer, and there’s no real way to “give it back”. We are unable to refund or exchange any of our products. Products are made available for instant download as soon as an order is placed.
All machine embroidery designs are stitched out and checked for quality before they’re posted on the site
If you have a problem with the downloaded file, please contact us in any of the available ways and we will try to help you.
Thank you for your cooperation with and understanding of this policy.
You are most welcome to sell items that are embroidered with Birochka Embroidery designs. However, the design files may not be sold, shared, or distributed in any manner.